Frequently Asked Questions

How to Download a Digital Item

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Stripe, confirmation might take a few minutes.

After your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.  You'll also receive a download notification email separate from any transaction notification emails you receive.  


I can’t seem to find my download notification email.
First, check your spam or junk inbox.  If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add to your address book or safe list.

Can I access my digital purchases from within my account?
Yes!  To access your digital file(s), go to Your Account and look for the order.  To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.


There are no limits for when or how many times you can download a file. If your payment is still processing, the Download Files button will be grey.


I’m having trouble downloading my files.

  • If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

  • If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please email us at for further assistance.

  • If your computer is unable to open the file, it’s possible that you’re missing the programme required to open the file type. Please email us at so we can advise what programme(s) you may need.